Tag: Shannon Rosic
The WealthStack Podcast: The Digital Experience Platform Playbook – Tom Fields on Client Communication That Converts

The WealthStack Podcast: The Digital Experience Platform Playbook – Tom Fields on Client Communication That Converts

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Client expectations in wealth management have leapt ahead: investors want the same seamless, mobile, and personalized experience they get from Netflix, Uber and even their bank. Yet most firms still rely on portals few clients open and emails lost in crowded inboxes, creating gaps in engagement, advice delivery, and growth.

In this episode of The WealthStack Podcast, host Shannon Rosic sits down with Tom Fields, founder and CEO of Fynancial, to discuss how digital experience platforms redefine advisor-client relationships. Tom shares the story behind Fynancial, the lessons learned from losing his biggest client, and how his communication-first mindset is helping firms modernize engagement, simplify their tech, and scale trust.

They discuss:

  • Why communication is the new client experience, and why email and social miss the mark
  • Why advisors must control delivery to ensure their message is received and remembered
  • How Fynancial integrates CRMs, planning tools, and custodial data into one unified client app
  • The role of AI and agentic assistants in creating personalized, compliant communication at scale
  • Metrics that matter: engagement signals, first-month referrals, and ROI stories from enterprise rollouts

Resources:

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Connect with Tom Fields:

About Our Guest:

Tom Fields is the CEO and Founder of Fynancial, the only Digital Experience Platform for Wealth Management—the easiest way to engage clients, integrate technology, and grow organically all on your own branded app.

Tom launched Fynancial in January 2023 and has worked with some of the biggest names in wealth management. He is an active thought leader in advisor technology, regularly speaking and sharing insights on digital engagement strategies that position RIAs to thrive in a rapidly evolving financial landscape.

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The WealthStack Podcast: Inside the CTO Mindset at a Modern Family Office with Dan Burke

The WealthStack Podcast: Inside the CTO Mindset at a Modern Family Office with Dan Burke

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Family offices sit at the intersection of complexity and innovation, where the stakes are high and trust is everything. The challenge isn’t just adopting new tools, but ensuring they deliver security, transparency, and personalization for ultra-high-net-worth families. In this environment, technology has shifted from back-office infrastructure to the front line of client engagement.

In this episode, host Shannon Rosic speaks with Dan Burke, chief technology officer and founding partner at Callan Family Office, about how CTOs balance innovation with risk, build client-driven tech roadmaps, and why reporting and data remain the backbone of digital transformation in wealth management.

They discuss:

  • His journey from investment analyst to CTO and the founding of Callan Family Office
  • Why ultra-high-net-worth families need more than just investment management
  • The role of trust, data and assumptions in adopting AI tools
  • How Callan approaches risk management, cybersecurity and process improvement
  • The Tax Overlay Management program for after-tax optimization

Resources:

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Connect with Dan Burke:

About Our Guest:

Dan Burke serves as Chief Technology Officer at Callan Family Office and leads the development of the firm’s integrated technology offering for ultra-high-net-worth families and family offices.

Dan brings 20 years of tax-efficient portfolio construction and investment technology experience to his role guiding the firm’s technology strategy. He oversees data management, system integration, and the aggregated reporting platform that empowers Callan Family Office professionals to deliver customized advice and solutions. Dan manages a key component of this platform, CFO’s Tax Overlay Management program, and works directly with clients to design portfolios that seek to maximize after-tax, net-of-fee investment returns.

In addition to his technology leadership, Dan serves as a Co-Chair of the Callan Family Office Investment Committee.

Previously, Dan was Managing Director and Head of Institutional OCIO at Wells Fargo Private Bank, leading investment management for its largest institutional and philanthropic clients. He also held senior roles at Abbot Downing, where he led portfolio construction and developed the firm’s tax-efficient portfolio management framework. Dan began his career as an investment analyst at Morgan Stanley.

Dan earned his MBA with High Honors from the University of Chicago Booth School of Business, specializing in Finance, Econometrics, and Statistics. He holds a BBA in Finance, Magna Cum Laude, from Bowling Green State University and is a Chartered Financial Analyst (CFA).

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The WealthStack Podcast: AI, Advice and the Future of Financial Planning with Ken Lotocki

The WealthStack Podcast: AI, Advice and the Future of Financial Planning with Ken Lotocki

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As AI shifts from novelty to necessity in wealth management, the real unlock isn’t shiny tools, it’s smarter planning. Advisors need technology that compresses plan-build time, surfaces next-best actions and keeps clients engaged without losing the human in the loop. How can AI move firms from episodic planning to an additive, always-on model? By turning personalization at scale into a practical reality across the wealth stack.

In this episode, host Shannon Rosic speaks with Ken Lotocki, chief product officer of Conquest Planning, about innovations like Conquest’s Strategic Advice Manager, the role of hybrid models, and how estate and legacy planning tie into the next generation of client engagement.

They also discuss:

  • How Conquest enables advisors to spend less time on technology and more time with clients
  • How AI augments (not replaces) advisors by making planning the hub of the client journey
  • The role of AI and SAM in delivering real-time insights and additive planning
  • Why best-in-breed + open APIs beat building a CRM in-house
  • What the $80 million Series B unlocks for product velocity and U.S. expansion

Resources:

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Connect with Ken Lotocki:

About Our Guest:

Ken Lotocki, Chief Product Officer at Conquest Planning, has nearly 20 years of experience in financial services technology, specializing in product management and business analysis. As a founder of Conquest, he shapes the firm’s product direction and drives innovation. Previously, Ken led technology strategy at Cambrian Credit Union and was the Product Director at Advicent, advancing NaviPlan’s strategy in North America. He holds an Honours Bachelor of Commerce from the University of Manitoba.

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The WealthStack Podcast: The Strategy Behind Allworth’s 40+ AI Initiatives

The WealthStack Podcast: The Strategy Behind Allworth’s 40+ AI Initiatives

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As artificial intelligence becomes table stakes, RIAs and enterprises alike are experimenting with tools to streamline workflows, improve client experiences and scale smarter. But while many firms are testing isolated tools, the real opportunity lies in weaving AI into the very DNA of a business, transforming it from a tech experiment into a strategic advantage. 

In this episode of the WealthStack Podcast, host Shannon Rosic speaks with John Bunch, CEO of Allworth Financial, to explore how one of the industry’s rapidly growing RIAs is pushing AI beyond pilot programs. With more than 40 active initiatives and an internal AI Council guiding adoption, Allworth is proving that the future of advice isn’t just about efficiency, it’s about strategy, culture and client impact.

John discusses:

  • Why Allworth launched 40+ projects
  • How AI can elevate client relationships 
  • The role of the AI Council in driving adoption and ROI
  • His “fail fast, fix it or ditch it” approach to innovation and automation beyond AI
  • What it takes to align business strategy and tech strategy in practice

Resources:

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Connect With John Bunch:

About Our Guest:

John Bunch is the Chief Executive Officer at Allworth Financial. Universally recognized within the wealth management industry, he has accumulated an extensive 30-year history of successfully leading and expanding award-winning organizations that serve both retail and institutional clients.

Before coming to Allworth, John spent over three years as the Chief Financial Services Director at Evelyn Partners (formerly Tilney Smith & Williamson), a leading integrated wealth management and professional services firm headquartered in the United Kingdom. Prior to that, he was the Chief Operating Officer and Executive Vice President of Edelman Financial Engines – where he oversaw 130 branch offices – and the Chief Executive Officer of The Mutual Fund Store. Before that, he held several key institutional sector leadership positions, including Executive Vice President at TD Ameritrade and Divisional Senior Vice President at Charles Schwab & Co.

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The WealthStack Podcast: Breaking Through Advisor Tech Paralysis with James Cantwell

The WealthStack Podcast: Breaking Through Advisor Tech Paralysis with James Cantwell

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Decision paralysis is one of the biggest silent killers of RIA growth. With hundreds of tech tools, endless surveys and no clear roadmap, many firms freeze instead of scaling. The result? Wasted time, poor implementations and missed opportunities to run their practices like true businesses.

In this episode of The WealthStack Podcast, host Shannon Rosic sits down with James Cantwell, founder of WealthTech Select, to unpack why advisors struggle to make confident tech and growth decisions—and what it takes to move past the noise. James has spent nearly three decades across wealth management, asset management and technology, and he’s now building RIA Ascent to help firms find the clarity and direction they’ve been missing.

Shannon and James also discuss:

  • Why decision paralysis is so common in advisor tech and strategy
  • The Cheesecake Factory effect: too many choices, not enough clarity
  • How benchmarking and data can serve as a compass for firm growth
  • Why most tech dissatisfaction stems from poor implementation—not the tools
  • The industry’s need for better connections between RIAs, vendors and consultants

Resources:

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Connect with James Cantwell:

About Our Guest:

Drawing from 25 years across investment management, banking, and WealthTech, James Cantwell brings a unique 360-degree perspective to digital transformation. His journey from GAMCO Asset Management and AST Trust (now Broadridge) to leading SS&C Advent’s consulting practice revealed a critical insight: firms need a better way to evaluate and implement technology.

After guiding hundreds of RIAs and family offices through implementation challenges, he founded The Cantwell Advisory and WealthTech Select to revolutionize how firms assess and adopt wealth management solutions.

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The WealthStack Podcast: Jordan Raniszeski on Carnegie Private Wealth’s Tech Stack Playbook

The WealthStack Podcast: Jordan Raniszeski on Carnegie Private Wealth’s Tech Stack Playbook

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What happens when an advisor leaves the safety net of a big broker-dealer to start fresh—and hand-pick every stitch of technology? For Jordan Raniszeski, co-founder and senior managing partner of Carnegie Private Wealth, it meant balancing efficiency with humanity, testing everything from AI meeting assistants to client portals, and building a culture that embraces innovation without becoming tech-dependent.

In this episode of The WealthStack Podcast, host Shannon Rosic flips the script—interviewing an advisor about the real-world process of building a stack that empowers advisors and delights clients.

Shannon and Jordan discuss:

  • How Carnegie Wealth built a fully customized tech stack from day one
  • Why “tech-enabled, not tech-dependent” is the firm’s guiding principle
  • The ROI reality check: Which tools actually deliver client impact (and which don’t)
  • How AI tools like Jump and Holistiplan are reshaping Carnegie’s workflows
  • Jordan’s advice for advisors overwhelmed by tech options when launching a new firm

Resources:

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Connect with Jordan Raniszeski:

About Our Guest:

Jordan is a leader in the Wealth Management industry and Senior Managing Partner at Carnegie Private Wealth, where he’s helped build a team of well-regarded and experienced advisors. The advisors of Carnegie Private Wealth collectively serve more than 519 households with over $1,100,000,000 in brokerage assets as of January 30, 2025.

In his more than 20 years of experience as an advisor working with high-net-worth individuals and families, Jordan developed expertise in helping corporate executives, professionals, and business owners. As a business owner and organizational leader himself, Jordan intimately understands the time constraints and complexities facing these clients and helps them build a plan to pursue their goals while balancing many different priorities.

Jordan’s career path showcases his leadership and commitment to client service. He began at Deloitte’s individual tax practice, honing his skills in tax and estate planning strategies. Later, at Wachovia Bank (now Wells Fargo), Jordan helped build the Executive Financial Planning practice. Partnering with Angie Ostendarp, he then grew one of Wells Fargo Advisors’ largest brokerage practices. Throughout his journey, Jordan has remained a devoted student of the industry, constantly seeking innovative ways to serve clients.

Leadership has been a constant theme in Jordan’s life. From roles in student government and charitable organizations to positions on sports teams, he has consistently stepped up to guide others. Jordan’s experience made him a natural fit to lead Carnegie’s formation. He now guides the Carnegie team, focusing on a shared vision for wealth management’s future.

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The WealthStack Podcast: The Meeting Assistant Revolution with Parker Ence

The WealthStack Podcast: The Meeting Assistant Revolution with Parker Ence

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In an industry where personalization and scale are often at odds, AI-powered meeting assistants are becoming a cornerstone of the modern advisor’s tech stack. These tools promise to eliminate hours of administrative work by automatically capturing meeting notes, updating CRMs and handling post-meeting follow-ups. But in wealth management, where trust, accuracy and compliance are everything, the stakes are high—and not all notetakers are created equal.

In this episode of The WealthStack Podcast, host Shannon Rosic sits down with Parker Ence, CEO and co-founder of Jump Advisor AI, to explore how the firm is redefining what an AI assistant can do for financial advisors. 

Tune in as this episode unpacks:

  • Why Jump is not just another AI notetaker—and what it actually does
  • How the platform saves advisors 1–3 hours per day with compliant automation
  • Why integrations and advisor customization are core to adoption and scale
  • What 11,000 advisor-client conversations are teaching us about behavioral trends
  • The future of agentic AI, and why “just make that happen” might be your next favorite button

Resources:

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Connect with Parker Ence:

About Our Guest:

Parker Ence is an entrepreneur and operator with 12 years of experience as a CEO or co-founder across advisory tech, data/DaaS, AI, SaaS, and insurtech. As CEO, Parker has operated companies in spinoff, turnaround/distressed, and 0-1 startup scenarios. Other early experiences were in PE/VC, GTM consulting, and economic development.

Jump Advisor AI brings the AI-Enhanced Client Meeting Cycle to financial advisors. It’s how RIA/BD teams cut client meeting admin time by 90% and elevate the client and advisor experience by putting notes, CRM updates, tasks, and compliance logs on AI autopilot. Jump is made for advisors, easy to set up, 100% customizable, secure, and compliant, and integrates closely with the advisor tech stack. It’s like hiring a meeting assistant, faster than dictating, and all-in-one for advisors. 

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The WealthStack Podcast: Human Connection Meets AI Automation with Zeplyn’s Era Jain

The WealthStack Podcast: Human Connection Meets AI Automation with Zeplyn’s Era Jain

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Advisors are drowning in meeting prep, notes and follow-ups—but what if artificial intelligence could give them those hours back and make their advice more personal?

In this episode of The WealthStack Podcast, host Shannon Rosic sits down with Era Jain, CEO and co-founder of Zeplyn, to discuss how they’re building AI-native workflows that free up advisors’ time while structuring human conversations into powerful, actionable data. With a background in Google’s AI division and a passion for reimagining legacy systems, Era breaks down why advisors can’t afford to delay AI adoption—and how structured insight is the key to personalization at scale.

Tune in as this episode highlights:

  • What makes Zeplyn’s “meeting assistant” more than just a notetaker
  • How structured client conversations unlock deeper personalization
  • What “client intelligence” and “practice intelligence” mean for your firm’s future
  • The three pillars every AI tool needs to succeed in wealth management: accuracy, customization and compliance
  • The roadmap to autonomous agents: how Zeplyn is building toward AI that doesn’t just suggest actions, but takes them

Resources:

Connect with Shannon Rosic:

Connect with Era Jain:

About Our Guest:

Era Jain is the CEO and Co-founder of Zeplyn, where she leads the company’s mission to build an AI platform that unlocks unprecedented operational efficiency for advisors and reimagines the investor journey.

Before Zeplyn, Era spent a decade at Google as a software engineer building foundational AI technologies for Google Search, Virtual Assistant, and Speech Recognition. Her work primarily focused on using AI to extract, aggregate, and synthesize valuable insights from various unstructured data sources, including web, documents, and human speech. Era’s expertise in building large-scale AI systems, combined with her extensive experience in product development, has equipped her to provide financial advisors with a revolutionary product experience within Zeplyn.

Era holds a Bachelor’s and Master’s in Computer Science and Engineering from the  Indian Institute of Technology, and an MBA from Harvard Business School. She is an advocate for Women in Technology, a long-distance runner, and a vocalist.

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Unlocking Private Markets: How AssetMark Is Redefining Advisor Opportunity with Michael Kim

Unlocking Private Markets: How AssetMark Is Redefining Advisor Opportunity with Michael Kim

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Private markets are no longer just for the ultra-wealthy. In fact, they may be the missing piece in your clients’ portfolios—and AssetMark is betting big on that future.

In this episode of The WealthStack Podcast, host Shannon Rosic sits down with Michael Kim, president and CEO of AssetMark, to unpack how technology, education, and private equity access are converging to redefine portfolio construction. Michael shares AssetMark’s new direction under private ownership and how they’re demystifying alternatives for advisors.

Key highlights include:

  • Why the shrinking number of public companies makes private markets essential for diversification
  • How AssetMark’s UMA tech is streamlining private market access
  • What “growth is life” means for advisors—and their clients
  • Why tax-managed services and real-time client insights are game-changers
  • How AI can power the next best action, but will never replace human connection.

Resources:

Connect with Shannon Rosic:

Connect with Michael Kim:

About Our Guest:

Michael Kim is the Chief Executive Officer and President of AssetMark. With more than 25 years of industry experience, he has set the strategic vision for the firm, which encompasses AssetMark’s platform of curated investments, technology solutions, business consulting, operations support, and acquisitions that serve the best interests of financial advisors and their investors.

Michael joined AssetMark in 2010 and has held a number of leadership positions, including Head of National Sales and Consulting, Chief Client Officer, and President (2021–Present). Michael was instrumental during AssetMark’s leveraged buyout transition to Genstar in 2013, its sale to Huatai Securities in 2016, its IPO in 2019, and its sale to GTCR in 2024.

Before joining AssetMark, Michael was a Senior Vice President at Fidelity’s Institutional Wealth Services. He began his career in public accounting at Coopers & Lybrand, LLC.

Michael received his Bachelor of Arts in Economics from the University of California, Los Angeles.

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The WealthStack Podcast: The Future of Personalized Portfolio Management with Govinda Quish

The WealthStack Podcast: The Future of Personalized Portfolio Management with Govinda Quish

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Clients expect personalized portfolios and proposals. So, what if you could ditch cookie-cutter models and deliver truly personalized portfolios, at scale, without blowing up the back office?

In this episode of the WealthStack podcast, Shannon Rosic chats with Govinda Quish, managing director and global head of wealth management product at MSCI. Govinda brings a global wealth lens and deep tech expertise (plus a shared love for horses) to the discussion, as he unpacks how MSCI Wealth Manager transforms complex data into actionable insights for advisors.

Key takeaways:

  • Why only 10% of advisors are using tech to personalize at scale and how to fix it
  • What “advisor-first design” really means
  • How MSCI Wealth Manager streamlines proposals, tax-aware planning and custom indexing
  • The rise of private assets and how advisors can model them effectively
  • The benefits of using MSCI’s risk solutions to calm clients during market volatility

Resources:

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Connect with Govinda Quish:

About Our Guest:

Govinda’s career has been focused on risk and portfolio management for global family offices in the U.S., Hong Kong, UK, and Switzerland. In 2007, he co-founded Quish & Co, LP, an RIA in Boulder, CO. In 2014, he founded Quish & CO AG, a private investment office in Zurich, Switzerland, serving the interests of European families.

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