Tag: Operational Efficiency

The WealthStack Podcast: AI, Capacity and the Future of Advice with Mark Swan

The WealthStack Podcast: AI, Capacity and the Future of Advice with Mark Swan

Everyone in wealth management is talking about artificial intelligence, but the more important question is what happens when it stops being just another feature and starts becoming the operating layer for the firm. Not just a notetaker. Not just a chatbot. Something that can actually help advisors scale capacity, reduce operational drag and make the tech stack feel a whole lot less fragmented.

In this episode of The WealthStack Podcast, host Shannon Rosic chats with Mark Swan, CEO and co-founder of Nevis, to explore what it really takes for AI to move beyond point solutions and into the core infrastructure of a modern RIA. He unpacks the difference between horizontal AI tools and vertical AI platforms, why voice may become the next major interface in advisor technology, and how firms can start thinking about AI not as a collection of disconnected tools, but as a system for orchestrating work across the front, middle and back office.

Key takeaways:

  • Why the real bottleneck in wealth management is advisor capacity, not demand
  • The difference between AI point solutions and a truly unified platform
  • What lessons from digital banking can teach wealth firms about scaling and reducing costs
  • Why voice could become a much more natural way for advisors to interact with their technology 
  • How lowering the cost to serve could make professional financial advice accessible to more clients

Resources:

Connect with Shannon Rosic:

Connect with Mark Swan:

About Our Guest:

Mark Swan is the CEO and Co-founder of Nevis, an AI platform built specifically for wealth management firms. Originally from Scotland, he brings a global perspective shaped by his experience helping scale Revolut into one of the largest digital banks in the world. At Nevis, Mark is focused on reducing the administrative burden that limits advisor capacity, using AI to streamline workflows and improve how firms operate. His work centers on helping advisors spend less time on processes and more time with clients, while also expanding access to financial advice through more efficient and scalable systems.

The WealthStack Podcast: CRM, AI, and the Future of Advisor Productivity with Michelle Feinstein

The WealthStack Podcast: CRM, AI, and the Future of Advisor Productivity with Michelle Feinstein

Wealth firms are finally moving beyond “CRM as a Rolodex” and into a world where CRM, data and AI operate as the command center of the entire business. As growth pressures mount, advisor demographics shift and AI-driven tools flood the market, the firms that win will be those that treat their CRM as a true engagement and orchestration layer for advisors, clients and operations, not just a system of record.

In this episode of the WealthStack Podcast, Shannon Rosic sits down with Michelle Feinstein, former general manager of Salesforce, to unpack how leading firms are reimagining their data strategy and piloting AI agents to drive advisor productivity, deeper client engagement and real organic growth.

Key takeaways:

  • How CRM has evolved into a unified layer for data, workflow and AI
  • What Salesforce is building with Financial Services Cloud for advisors and planning integrations
  • Which AI use cases are actually delivering productivity gains
  • Where firms get stuck on data, governance, talent and culture
  • What high-growth firms do differently with tech, AI and client engagement

Resources:

Connect with Shannon Rosic:

Connect with Michelle Feinstein: 

About Our Guest:

Michelle Feinstein is the former general manager of Salesforce. Her expertise is in digital transformation for wealth management. This process of digitization is complex; it requires firms to accelerate plans to harness data, digitize advisor-client experiences, and modernize service to scale and support growth.